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Professional After-Sales & Technical Services

Expert Technical
Services

From preventive maintenance and spare parts supply to staff training and 24/7 managed monitoring SPS delivers every service your cash infrastructure needs to operate at peak performance.

Maintenance
Spare Parts
Monitoring
Training
Installation
ATM Maintenance
Sub-4hr responseon-site SLA across Nairobi
Service 01

Preventive & Corrective Maintenance

Our factory-trained engineers keep your ATMs, teller cash recyclers, and banknote sorters running at peak efficiency. We cover all major brands under a single SLA eliminating the complexity of managing multiple vendor contracts.

Scheduled Preventive MaintenanceQuarterly or monthly visits cleaning, calibration, firmware updates
Corrective / Breakdown RepairEmergency callout with guaranteed response and repair time SLA
Multi-Vendor SupportHyosung, NCR, Diebold, Wincor, GRG one contract, one call
Service Reports & HistoryDigital maintenance logs for every machine, accessible on demand
Request Maintenance View Plans
SLA Commitments
<4hr
On-site response
within Nairobi
<24hr
Response time
upcountry Kenya
99.9%
Target fleet
uptime achieved
24/7
Helpdesk &
remote support
48hr
Cross-border
response time

What's included in a maintenance visit

Full Internal Cleaning

Dust removal, roller cleaning, and transport path inspection to prevent paper jams and note errors.

Calibration & Alignment

Dispenser mechanism calibration, sensor alignment, and reject rate testing against manufacturer spec.

Firmware Updates

Latest firmware and security patches applied keeping your ATM compliant with EMV and PCI requirements.

End-to-End Testing

Full transaction cycle tests, receipt printing, card reader verification, and cash accuracy testing.

Physical Security Check

Safe lock inspection, anti-skimming scan, camera alignment, and tamper-evidence review.

Signed Service Report

Detailed digital report delivered within 24 hours, including findings, actions taken, and next recommended service date.

Spare Parts
In-stock warehousesame-day dispatch, Nairobi
Service 02

Genuine Spare Parts Supply

We stock genuine OEM spare parts for all major ATM and cash handling brands tested, certified, and ready for fast dispatch. No more waiting weeks for parts to arrive from overseas.

Note Cassette ModulesHyosung, NCR, Diebold 1,500–3,000 note capacity, all denominations
Dispenser & Transport KitsPick rollers, gate solenoids, belts, sensors full mechanism kits
Thermal Journal Rolls80mm & 58mm, all brands bulk pricing available for fleet operators
Biometric & Card Reader ModulesISO 19794-2 biometrics, EMV card readers, NFC upgrade kits
Browse Parts Request a Part
ATM Monitoring
Real-time alertspush notifications, SMS & email
Service 03

ATM Monitoring & Remote Management

Using TMS Global and ATM Eye platforms, we give you complete visibility over every machine in your fleet 24 hours a day, from anywhere. Know before your customers do when something goes wrong.

Live DashboardReal-time status, transaction counts, cash levels, and error codes
Instant Incident AlertsSMS, email, and app push alerts for downtime, low cash, and faults
Performance AnalyticsMonthly uptime reports, transaction trends, and revenue insights
ATM Eye Video SurveillanceAI skimmer detection, tamper alerts, HD live feed per machine
Activate Monitoring Managed Services
Staff Training
Certificate awardedon course completion
Service 04

Training & Certification

Knowledge reduces downtime. Our structured training programmes equip your tellers, IT teams, and operations staff to confidently operate, troubleshoot, and maintain cash handling equipment.

Teller Operations TrainingDay-to-day TCR and CDM operation, balancing, and error resolution
IT & Integration TrainingTMS platform, XFS middleware, CBS integration, and remote diagnostics
Level 1 Technician TrainingBasic maintenance, cleaning, and first-line repair reduces callout frequency
Remote & On-Site DeliveryFlexible delivery on-site at your branches, or via live virtual sessions
Book a Training Get a Syllabus

Training programmes available

01

Teller Cash Recycler Operations

Full-day course covering daily TCR use, denomination loading, balancing, receipt printing, and first-line fault handling.

1 DayTellersCertified
02

ATM Operator & First-Line Support

ATM replenishment, receipt paper replacement, error code resolution, and basic security checks for ATM custodians.

1 DayCustodiansCertified
03

TMS Monitoring Platform

Hands-on training for IT and operations teams on the TMS Global dashboard alerts, reports, remote configuration, and escalation workflows.

2 DaysIT TeamsCertified
04

Level 1 Technician Programme

Three-day technical course covering preventive maintenance procedures, basic part replacement, and fault diagnosis for in-house engineers.

3 DaysEngineersCertified
ATM Installation
End-to-end installhardware, software & CBS
Service 05

Installation & Commissioning

A clean installation is the foundation of reliable performance. Our certified engineers handle every step from site survey and civil works coordination to hardware setup, network configuration, and live testing.

Site Survey & PlanningPower, network, and physical placement review before installation day
Network & CBS IntegrationTCP/IP configuration, host connectivity, and CBS/switch testing
UAT & Go-Live TestingFull user acceptance testing with your IT and operations teams
Handover & On-site TrainingSame-day staff briefing and signed handover documentation
Plan an Installation Browse Equipment
OEM-Certified EngineersFactory trained by Hyosung, Touchpoint, SNBC &
Sub-4hr On-SiteGuaranteed response within Nairobi under SLA
Local Parts StockNairobi warehouse same-day dispatch on critical parts
24/7 HelpdeskRound-the-clock remote support and diagnostics

Let's keep your machines
running always.

Speak to our team about a maintenance contract today.

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